Queen of the Madhouse
Terms and Conditions




Welcome to the Queen of the MaDhouse Cosmetics  ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").



We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.

We may change, move or delete portions of, or may add to, our Site from time to time without notice. Queen of the MaDhouse reserves the right to change pricing accordingly with the ongoing market trends without notice. Please note that wholesale clients will price according to their discretion. Queen of the MaDhouse pricing is RRP (recommended retail pricing ) only.


Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Queen of the MaDhouse Cosmetics, Essence of Raquel Australia collectively. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Queen of the MaDhouse Cosmetics . All trademarks appearing at this Site are trademarks of Queen of the MaDhouse Cosmetics.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.


All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Queen of the MaDhouse Cosmetics on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Queen of the MaDhouse Cosmetics property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Queen of the MaDhouse Cosmetics of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Queen of the MaDhouse Cosmetics will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Queen of the MaDhouse Cosmetics is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Queen of the MaDhouse Cosmetics  may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Queen of the MaDhouse Cosmetics may use your information for marketing and promotional purposes.

Queen of the MaDhouse Cosmetics COMMUNICATIONS TO YOU

You agree that Queen of the MaDhouse Cosmetics may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Queen of the MaDhouse Cosmetics products or services, or for such other purpose(s) as Queen of the MaDhouse Cosmetics deems appropriate.


This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Queen of the MaDhouse Cosmetics shall not be liable for any damages of any kind related to your use of this site.


From time to time there may be information on Queen of the MaDhouse.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.


You agree to defend, indemnify and hold Queen of the MaDhouse harmless from and against any and all claims, damages, costs and expenses, including attorneys? fees, arising from or related to your use of the Site.


Should an item be out of stock Queen of the MaDhouse will endeavour to replenish as soon as possible. For any special requirements in relation to a particular item please forward an email to essenceofraquel@optusnet.com.au . Due to unforseen circumstances of product demand Queen of the MaDhouse takes no responsibility for manufacturer's inability to supply or delay.


Our cosmetics are NEVER tested on animals. Click the link above for the list of ingredients used in each of our products. Please consult your physician before using any cosmetic products if you have allergies or any health concerns that may impact your safe use of cosmetics products or ingredients. Queen of the MaDhouse Cosmetics are made of FDA approved ingredients by a third party manufacturer.  All products manufactured are done so in accordance with Good Manufacturing Procedure (GMP). Following the recommendations of the FDA and the facilities are set up in accordance with CTFA Quality Assurance Guidelines. All formulas are in compliance with global requirements. All of our products are animal cruelty free.

Don't have a Paypal account? Phone us on 0405 036 879 and we will gladly take your order over the phone.

 *Please note orders via Pay Pal can take up to 2-3 business working days to appear into the Queen's account. Once payment has appeared your order will be dispatched immediately. Please allow up to 5 business working days for your order to be received.


Your privacy is very important to us, that is why our site uses Paypal exclusively for payment options.  When you make a purchase with Queen of the MaDhouse Cosmetics, you may receive an email asking how you heard of us. We may also, periodically send you an email to announce a sale, but please keep in  mind, we do not send emails on a weekly basis. We would never share or sell your email with any other business. 

Please remember you do not have to have a Paypal account to make a purchases on this site.

In order to operate the PayPal service and to reduce the risk of fraud, PayPal Inc, ("PayPal" or "we") must ask you to provide us information about yourself and your credit card and/or bank account. This Privacy Policy describes the information we collect and how we use that information. 

If you apply for a PayPal branded credit card or credit line, you authorize PayPal and the issuer of the PayPal branded credit card or credit line to exchange the information you provide in the application form. If you are approved for a PayPal branded credit card or credit line, your credit account will be governed by the issuing bank?s privacy policy.

PayPal takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the PayPal.com Web site, whether the services are offered by PayPal, by its subsidiaries, or by the PayPal Money Market Fund. 




Payment Options

We use Paypal as our online credit card processor. 
You can choose to use your VISA/MCARD or login into Paypal.