Queen of the Madhouse
Delivery & Shipping

The Queen hates to wait!  We gladly offer same day Express Post delivery if your order is received and processed weekdays, prior to 4:00pm (EST). Please note extra charges will apply.
 

Any orders received after 4:00 pm will begin processing the next business day. Fridays orders will go out Monday morning.  National holidays are not considered business days.

 

The Queen prefers to use Australia Post Standard service for all deliveries within Australia. Those in Metro areas might even expect their delivery to arrive within 2-3 working days otherwise up to 5 days is expected. The Queen has no control over delays with Australia Post.

 

Stock up and enjoy! The Queen offers a flat mailing rate of $9.95 for up to 5 items delivered via Standard  Post.

PLEASE NOTE:  The flat delivery rate applies to each address.  Each delivery address will count as a separate order. 

 

For international orders please email essenceofraquel@optusnet.com.au

     

 

Returns & Exchanges

 

We gladly accept returns of "new and unused" items within 14 days of the purchase date.  To process a return, please use The Queen?s Product Returns Form.  Incorrect or damaged items must also be returned within 14 days of the purchase date for a full refund or exchange.  For the purposes of a return, ?new and unused" means the item has no scratches, marks, or blemishes; there are no signs of wear or use of the item, the packaging or the clear plastic wrapping has not been torn or removed; and the item has not been altered in any way. We are unable to accept a return of any used or opened items.  

  • Delivery charges are not refunded.
  • Exchange for a different item is not offered.
  • Returns are at the cost of the sender.

Shades of Products Online

We have gone to great lengths to ensure that the product colours shown on our website are as close as possible to actual shade. Although due to different monitors images may appear different. We hope you are thrilled with your purchases. Should you have any concerns, please contact customer service at: essenceofraquel@optusnet.com.au as soon as possible! 
 Thank you!